FAQs

Your Cleaning Questions Answered

We understand that choosing the right cleaning and sanitation service is important for your business. To help you make an informed decision, we’ve gathered answers to some of the most common questions we receive. Whether you're new to our services or seeking more details, you'll find the information you need right here. If you have any additional questions, don't hesitate to reach out to our team. We're here to help!

Integrity.

Consistency.

Reliability.

Excellence.

Care.

1. What types of commercial spaces do you clean?

We provide cleaning services for a wide range of commercial spaces, including offices, retail stores, healthcare facilities, industrial spaces, and more. We also provide move-in/move-out cleaning for realtors and property managers. No matter the size or industry, we tailor our services to meet your specific needs.

2. Do you serve residential homes?

Our primary focus is commercial cleaning, but we do offer move-in/move-out and post-renovation cleaning for residential properties when partnered with property managers, realtors, or investors.

3. What areas do you serve?

We proudly serve businesses throughout Greater Cleveland and Northeast Ohio, including Twinsburg, Solon, Beachwood, Bedford, Hudson, Macedonia, Willoughby, Westlake, and surrounding areas.

4. Are your cleaning products safe for the environment?

Yes, we use eco-friendly and non-toxic cleaning products that are safe for both the environment and the people working in your space. Our commitment to sustainability ensures that we provide effective cleaning without compromising safety.

5. How often should I schedule cleaning for my business?

The frequency of cleaning depends on the size and type of your business. We offer flexible cleaning schedules ranging from daily, weekly, to monthly services, or even specialized one-time deep cleaning, based on your needs.

6. Are you licensed, insured, and bonded?

Yes. Mocha Prestige Cleaning Services is fully licensed, insured, and bonded to protect both our clients and our team. Certificates of insurance can be provided upon request.

7. Do you provide emergency cleaning services?

Yes, we offer emergency cleaning services for situations like spills, accidents, or unexpected events. Our team is available to provide fast, reliable cleaning when you need it most.

8. Are your staff fully trained and insured?

Every Mocha Prestige Field Technician completes comprehensive training that covers cleaning techniques, safety, client communication, and our proprietary cleaning protocol.
We also perform regular quality checks to ensure your facility always meets the Mocha Prestige Standard.

9. How do I request a quote for cleaning services?

You can easily request a quote by filling out the form on our website, calling our office, or emailing us directly. We’ll assess your needs and provide you with a customized cleaning plan and a transparent price estimate.

10. What makes your services different from other cleaning companies?

Our Mocha Prestige Cleaning Protocol is a proprietary process that ensures consistent, safe, and sanitary results every time we clean.


Our system designed to prevent cross-contamination and maintain the highest health and safety standards.


While the exact system is confidential, it’s part of what makes our cleaning results both precise and predictable.

Experience the Mocha Prestige Standard

Your space deserves more than a surface clean — it deserves a system built on excellence, safety, and care.

We are committed to delivering exceptional cleaning and sanitation services that keep your business environment healthy and professional. Our team is dedicated to providing top-quality care with flexible solutions designed to fit your needs.

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